Effective Date: 18/11/2025
Introduction
Welcome to Urban Taco. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website or use our catering services.
By using our website or services, you agree to the terms outlined in this Privacy Policy. If you do not agree with these terms, please do not use our website or services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Book our catering services
- Contact us via email, phone, or contact forms
- Subscribe to our newsletter or updates
- Leave a review or provide feedback
This information may include:
- Name
- Email address
- Phone number
- Event details (date, location, guest count)
- Payment information (processed securely through third-party payment processors)
Non-Personal Information
We may also collect non-personal information automatically when you visit our website, including:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on our site
- Referring website addresses
How We Use Your Information
We use the information we collect for the following purposes:
- To provide our services: Process bookings, communicate event details, and fulfill catering orders
- To improve customer experience: Respond to inquiries, provide customer support, and address concerns
- To send updates: Share information about our pop-up locations, menu updates, special offers, and company news (only if you opt in)
- To process payments: Securely handle transactions through trusted third-party payment processors
- To improve our website: Analyze website usage to enhance functionality and user experience
- To comply with legal obligations: Meet regulatory and legal requirements as necessary
How We Protect Your Information
We take the security of your personal information seriously. We implement industry-standard security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure servers and encrypted connections (SSL)
- Restricted access to personal information by authorized personnel only
- Regular security assessments and updates
However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website, processing payments, or delivering our services (e.g., payment processors, email service providers). These parties are obligated to keep your information confidential.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small files stored on your device that help us remember your preferences and understand how you use our site.
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
Third-Party Links
Our website may contain links to third-party websites or services that are not operated by Urban Taco. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct or update inaccurate information
- Deletion: Request that we delete your personal information, subject to legal obligations
- Opt-Out: Unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or contacting us directly
To exercise any of these rights, please contact us using the information provided below.
Children’s Privacy
Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete that information promptly.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Urban Taco
Richmond, VA
Phone: 804797TACO
Thank you for trusting Urban Taco with your information. We look forward to serving you!
Southern Soul, Mexican Spice
